News

Nodak Insurance Group, which includes Battle Creek Mutual Insurance Company, has achieved a "Superior Rating" for Personal Lines Claims Customer Experience in 2020 as measured by Ward's ExperienceMonitor program.

Ward's Claims Customer Experience Superior Rating is based on achieving a minimum Net Promoter Score of 50 across all Personal Auto and Property claims settled and measured in 2020.

Annually, Ward analyzes results of insurers utilizing Aon Inpoint's ExperienceMonitor application for claims customer experience management. Each company achieving the Superior Rating has exceeded quality targets set for personal lines claims customer responses.

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